Embrace your Current Position

As the business owner, your main objective is for the business to evolve and improve. This main goal is the driving power that keeps you going. Your business model has different components to move it forward. The business have the ability to acknowledge how to achieve something specific. You starts with tactical approach, reinforced with strategic decisions that in combined achieve specific objectives. You will use these as drivers. This is great.

But the first thing is to know who you are. Before you can evolve or improve the business, you need to stabilize yourself. For example, one of the most important thing in business is action research. It has to do with knowing the requirements for running the business. It should be the foundation of your business, prior to your business plan. When you have it, it is easier to know the things that explicitly identifies your business. It is not about what people sees, but your intimate knowledge. The same thing that identifies the business, also stabilizes it. If you know your branch, you’d know your position in it.

An enterprise normally have different positions in it. Even though they are in the same organization, they still have different set of responsibilities and roles. It is the same with a branch. The same thing that connects you to the branch also set you apart from competitors. You both sell services/products, but how they are delivered/manufactured varies from one another.

In order to successfully position your business, have an identity to it. The best thing with running a business is something you can work with. Something that perfectly suits your nature and challenge you. It should not be something for others to run, when the identity is made for someone like you. But note that qualifications differs from character.

Use identity to position yourself in the market. Everything in life has a nature. Every human being has its nature, so does a business. Have you ever heard of the story of frog and scorpion? The scorpion wanted to cross a river, and persuaded the frog to transport it, by arguing that it wouldn’t be in its interest to bites it. But in the middle of transportation, the scorpion bit it, and when the frog asked why it killed both of them, the scorpion replied, “It’s my nature.” Having a nature tells what perfectly defines the business.

In our nature, we need something that makes the business something to fight for, and having a nature tells what define the business. It should be the general process that helps you grow the business. Don’t give it to it though, but rather looks at it, and find the things that truly defines its nature. The best nature comes naturally. When a business has a nature, it has to grow naturally.

Everything is part of its identity. Nothing is forcing it to do doing something it does not want to do. But it does have something that naturally demands the growth, which is where we can naturally accommodate the growth. If we don’t grow by nature, it might be too overwhelming for us to maintain and sustain the growth. Moving forward includes allocating resources and utilizing them to achieve the goals. As we move forward, errors will emerge in the process.

Because as we evolves, we notice some issues to deal with. It improves us, while detecting the most incompatible part of it. We could either change or improve it. This is not failure, but a chance to improve. At the matter of fact, I am a huge believer of the phrase “small failures helps us move forward”. This is a fantastic way to run the business.

For you to naturally grow, ensure stabilities in the source behind the reason you are doing it. One of the best way to do this has consistently been embracing the current position and nature of the business. It is not because of intelligence or smartness. But because it is the most efficient way to define the kind of growth your business needs. Embracing the nature of business help to know the good nature for us in our ways to the promise land. We will use our resources to move our organization forward.

Forcing the business to grow will simply lessen the productivity. For example, knowing that the business performance will be better if we do this is simply the same as thinking a different approach to an objective is better than the current one. That is by nature, but growing based on that should be made if the productivity of new ways will be consistent.

We need to let the business grows naturally, otherwise we might find ourselves in an undesirable position. In conclusion, stabilizing your business, establishing its nature and allowing yourself to naturally grow starts with you embracing your current position. If you don’t embrace today, you may not be able to prepare for tomorrow.

Dynamic Mindset

Imagine that yesterday, you spent hours preparing for the week. Objectives were allocated to respective team-member. You woke up dedicated to start working on it. But when you started, people disrupted your dedicated mindset before you truly dig into the work. When everything is set anything that gets in the way is a problem. The longer the disruption, the harder it gets to have required mentality to start working. It is how you work.

You are a morning person who consistently starts morning duties before being disrupted. If the job doesn’t really start before the disruption, then it is hard to start it. It is like a source of procrastination. This is the source of considering how important a dynamic approach is. Have you ever been in a position where you have to make quick decisions? Did you found the decisions satisfying or did you wished you made a better one after a while?

I mean, if you are in a room and the door suddenly locks, do you knock on the door or go MacGyver? I choose this character because of his dynamic character. He has a stable goal, but doesn’t plan anything more than current event. He only look for things within his current vicinity. Instead of dwelling in what he doesn’t have, he rather look around and use the resources in the vicinity to achieve his objectives.

Setting up a goal with SMART-method clarifies where the constraint lies. Most companies – if not all – use it to measure the business overall performance. They do it directly or indirectly. Make sure you clarifies the aim when setting where you are going with the objectives. You have prepared your ways to reaching the objectives, shattered into pieces. One million small objectives combined together becoming a big one.

It’s not aim settings that puts dynamic mindset in action, but the path to achieving the objective. Things doesn’t always work out. Things happens on the road, and we should have the ability to tackles them as they occurs. Each objective could start a small problem, or inabilities to finish, and one objective might be insufficiently applicable to the other ones – and you were so sure it would when you started.

What you have specified as aim is not as important as how it would be reached. Antoine de Saint-Exupery said “A goal without a plan is just a wish.” Have you ever been in a position, where the gathered puzzles refuse to link to one another? The mind was set on that incompatible piece of puzzle. I don’t know about you, but I truly hates when it happens.

When things does not work our way and the goal is still stable, it put constraints on our dynamic frame of mind. This put things in order. Everyone loves the idea of having a clear goal in mind, but hates the possibilities of them not working in their favor. Things doesn’t always turn out as expected. This is why we are prepared to pick the pieces and turns it to something productive. It is where we learn to turn what is currently happening into what we want.

Have your mind set on where you are going, but dynamically measure the path to the destination. One of the most important thing is our dynamic capabilities, because they drives our most powerful strength. The way you approach one person is not the same as you would someone else. Another thing is that sometimes we don’t get exactly the same response from two different people. In short, don’t change your goal, rather have a dynamic path to it. It is the only way you can measure how you are doing on the process, and gets enlightenments about any potential problems coming your way.

Believe in Yourself with 3 Simple Steps

The first time you think about a business, you are probably driven by passion and excitement of running one. You are about to run your own show, be your own boss and all the benefits that comes with it. Problems are mostly identified as risks. You don’t know how it will work out – no matter how smart you are, future is based on probabilities. It makes your business ambiguous at best.

Business doesn’t always works out, and whether you like it or not, you’d have to pay the bills. It is high risks high reward kind of thing. Some motivational speakers says you should bet big in order to be at your best. Others will say you need a safety net, in case things doesn’t work out. In other case, being in the middle of it makes you the best in the market.

It is doing what you do best, the way only you can. It identifies you and helps you segment the market. For you to please anyone, identify them. The more specific you are, the better you are at identifying the people you want to please. This is one way to live up to Bill Cosby’s quote, “I don't know the key to success, but the key to failure is trying to please everybody.” 

A failed business starts your path to success. It gives you intimate knowledge about the failure. If you sits down and study it, and your feelings is overwhelming, that’s when it is hardest. It’s not the strategic decisions that mostly affect you, but the personal feelings playing a more significant role. This is the place, I need you to believe in yourself. I know that it is easy to sit on the sideline, and say that. But it might be harder to say when I put myself in your position. But he whom dwell in negativities is caged.

Billy Connolly said, “Before you judge someone, walk a mile in their shoes.” This is how we get full understanding of things, and how to excel your capabilities. It is not about how many times you’ve failed, nobody cares about that. The truth is most successful companies have failure in their history. It’s either you don’t know about them or they keep it private. The world is filled with optimistic spirit. But every negative event represents challenge, and each one makes you stronger and better. For you to believe in yourself, I need you to do 3 things.

1.      Learn from your past

Look at what happened in every failure, and learn from it. Remember, creativity is allowing yourself to make mistakes, and art is deciding which ones to keep.

2.      Let go of your past

One great way to do this is look at your life history. Acknowledge what happened when you make mistakes, emphasizing the problem doesn’t help. Just let it go, because nothing is lost, when you learned lessons. Holding on to past failure when you’ve learned from it do more damage than good.

3.      Focus on the future

You have intimate knowledge about what you have been through. You experienced the consequences, which feels like the only return on investment. You’d got more though. You get better, stronger, and smarter with it. It is a reward itself. If we’ve learned from a mistake, then we have to get better and have a better future.

Oscar Wilde says it best, “Every saint has a past and every sinner has a future”. In conclusion, let go of your past and believe that the dark history enlightens weaknesses. You need to know them, to know where to improve, and every dark past is your path to start working on the future.

7 Requirements for Success

The moment you initiate the process of starting a business, you instantly becomes an investor. Yesterday, I saw this lovely article “The Top 5 Requirements for Success” that says time, energy, knowledge, confidence and taking actions are the most important requirement for success. Then it reminds me of a humble entrepreneur who said, “in order to pay the bills, I do not need a job, I need an income”.

It is very important to protect all proprietary assets. It could be patent, trademarks, copyright and so on. Patent and copyright can either be sold or licensee. This also enables protection to our investment as well as differentiating ourselves from competitors. It makes attracting investors easier.

What are you investing? These are:

·         Your time

·         Your money

·         Your energy

·         Your expertise

To be as successful as possible, have success in mind in order to bring it to reality. Your endeavor needs the allocation that motivate you to move forward. It is important to think like an investor, and then consider how to thoroughly allocate the resources to complete the business. Do you have good ROI today? Will you have good return on investment tomorrow? Before you focus on how to allocate the resources, you need to understand 7 essentially requirements for you to be successful. These 7 requirements are the glues that holds everything you do together.

1, Vision – Vision is a necessity to success. Without a clear vision, everyone related to the company will be confused. They will be asking, what are we doing? Others won’t be able to make good conclusions for the company. 2, Strength – Working without strength is bad. Working in an unnatural way produces bad result. Making it necessary to work double shift to deliver promises to customers.

3, Passion – Burn for what you are doing, if you don’t, nobody else will. If you are unmotivated, change branch. 4, Resources – There is nothing more frustrating than having a good idea, but lack the resources to bring it to reality. But remember our previous blog “Success Begins in Mind”, where we clarified that you don’t need huge resources to start. 5, Partners – You are not strong alone. Rather use other’s network and accept 10% of 100 million than 100% of nothing. Doing everything alone put limitation on success.

6, Tactics – You might have good product for right price.  However, if you have a bad marketing tactics, weak results are inevitable. 7, Action Plan – Failure to plan is planning to fail (either way you are planning). There’s no action without planning. The only thing we have is talkative and false up-starter. This make action plan a necessity. These seven are chosen for their impact on your business. Which one has your strength, and where are your weaknesses? How do you deal with the weaknesses? I don’t know, but I believe you do.

Business Starters: 6 Steps for Creating a Vision

Starting a company is not easy. Having a successful business begins with answering crucial questions. It is good to critically ask questions related to personal life. Because a lot of questions needs answers. It is important to figure out personal conditions before moving ahead in the process.  For you to be prosperous with your firm, ensure that what drives it is clear to the organization.

The vision is core of the business. It is critical, because it helps you interact with stakeholders (internal and external). The best one helps you identify your enterprise’ structure. This helps in keeping the corporation intact. Creating a successful vision starts with strong motivation. Finding the WHY makes HOW possible. It is easy to find help on HOW. There are always guidelines for recruitment, developing product and appropriate systems etc. However, only you can answer the WHY.

A winner has a victorious vision. It enlightens how you add value to others. This guide involve asking yourself some questions. These questions are selected from different perspectives. They construct the business’ soul – its vision. The perspectives are personal level, customer’s, employees’, owner’s and society’s perspective. These steps involves answering questions in respective step.

Step 1: WHY? Personal Level

·         Why did I start the company?

·         What did I want when I became a business man?

·         What did I want out of my company?

 

Step 2: Why Should Customers Choose My Company? (Customer’s Perspective)

·         Who is our customer?

·         Why should they buy from us and not our competitors?

·         Why should they purchase from us instead of not buying at all?

·         Why should they recommend us to their friends and families?

·         Why is our company the logical choice for customers?

·         How do we wish our customers to describe our company?

 

Step 3: Why Should Our Employees Work For Us? (Employees’ Perspective)

·         The reason employees should want to work for us

·         The reason they should want to stay with us

·         Why our employees should be proud of our company

·         What are they proud of, is it the product or service?

·         Why are they proud of how the company treats its customers?

·         Why will the highest performers and most talented people, who can get any other job, choose to work for us?

Step 4: Why Is The Company Appealing To Own? (Owner’s Perspective)

·         Why should a successful business man want to own my company?

·         Why the company should sell for much higher price than my competitors?

·         Which bigger company should be interested in buying my company for its customer’s base?

·         Why is this company perfect for me to own?

Step 5: What Does My Company Add To The Society? (Society’s Perspective)

·         Why does my company exist?

·         What does my company contribute to those who are not customers, employees or owner?

·         What gives my company good rumors in society?

·         Except monetary purpose, what else is important?

·         What more can the company do or want to do for others?

Step 6: Combine Answers for Presentation

Gather all your data (answers). Decide how to present the vision. The presentation enlightens whom your business directly approach. For example, a company that present its vision in a way that focus on customers would put the customers in the middle, and surrounds it with other perspectives.

In conclusion, the best vision add value for stakeholders. It tells people where you are going with the organization. It helps to eliminate any continuous tradeoff when operating the business. It identify your company and eliminate internal and external confusion. Everyone will know what your company stands for in the Society.

7 Critical Elements that Connect you to your Customers

All businesses in the world have sales and marketing plan. This marketing plan direct how to position the company in the market. However, it is theoretical researches that are practically implemented when the business is setup and expands as the business expands. It does not completely covers the customers’ response. For you to understand their response, look at it from their perspectives. Consider these things when looking at the company from customers perspectives.

One is, Customers have options that we need. It is therefore necessary to have salespeople to reach the customers. Marketing works best when people are enabled to do what they are already set to do. Customers does not look for a product at a specific store/website without the will to purchase it. The second is habits. In order to form habits and change behaviors, it is necessary to find a way to align the message (could be anything from the brand to product description) with someone’s preexisting motivations. The message controls business’ promises to the customers and aligned with what the company offers.

The third is showcasing. If the products, services or supplies is of high quality, it is a lot easier for the customers to wait. This is due to happiness being inverse proportion of time. People hate to wait, because people will happily pay a locksmith whose work took an hour, but protest if there is a better locksmith that opens 30 seconds later.

This is the reason many companies showcase their work with portfolios and such. They show their products or services to the customers. Showing the work will make people happier, so they know what to expect. It makes them feel like you work for it. Making people wait like this also interestingly applies to digital channels like websites and blogs.

The fourth is communication. It is important for someone who is addressing something for persuasion purpose to choose his or her words wisely. Because words make a different in communication. Every industry and company has certain key words that they don’t use, so they don’t lose attention or respect.  The words used for pitch matters and have positive effect. While, the same words can have a repelling effect. It is not appropriate to use words that intimidate, and be mindful of chosen words for communicating.

The fifth focus on services, rather than payment. All companies wants to make sales. However, this should not be the first goal. Most innovative companies did not focus on the payment, but on producing the best products they could possibly deliver. Companies know that it is more important to gain attention and recognition than sales when starting.

The sixth is dictator. It is important to name the company’s dictator. What you think about people embracing your product/service as they would a mass movement? Naming the indicators will helps in rallying up supporters against something or someone. Having indicators raises the stakes, making it an early requirement of any movement.

The seventh is historic events. Many people acknowledge and develop their marketing strategies by checking historical events. It is important to look at the past, because the greatest predictor of future behavior is past behavior. Before creating a book or video for example, it is essential to know what book or video content is working, and what people are sharing.

Looking at the past is simple and have been implemented in business’ campaigns and brands. If historical facts say that the product is working, then there is a good chance it keeps working. In conclusion, you should always look at the business from the customers’ perspectives. This is where you will learn more about them. All businesses have some kind of measurements that focuses on how the business is doing in its customer relationship. For you to do this, you need CRM (Customer Relationship Management).

Creating the Best Team

Create the best team from the beginning. It makes it easier to blend business with their performance. A great team starts with a clear job scorecard. The job scorecard has to be understood by candidates. Mis-hire is avoided when converting confused job description into a very clear job scorecard. Job description has to be comprehensive and cover every aspect of the job.

It needs to contain responsibilities, budget and competencies required for the job. The accountabilities have to be related to job vacancy. The job scorecard spells out everything related to the job. It is better to recruit from network than hiring recruiters or running ads. Recruiting from network is a lovely method for creating the perfect team.

Recruiting high performers from internet will bring connections to other high performers. It is faster and cheaper. It will also bring better pre-screened candidate. Social media and email lists are methods of recruit, because they works. Companies have hired people through Facebook, LinkedIn, and other social networks. It might be good to keep contact when hiring through internet.

Keeping in touch with a lot of high performers is time consuming and social media save time. Recruiting from network includes writing articles to high performers. The next step is scanning all the candidates. Every book on how to get a job teaches low performers how to write high performers’ resumes. This is why HR professionals spend hours in interviews before realizing the candidate’s resume was hype and omitted many negative facts.

The best thing to do is to get best candidate through the door for interview. One effective method is the truth serum, introduced by Topgrading Inc. The truth serum is informing the candidates that they must arrange personal reference calls with former bosses, peers and subordinates. Requesting information about all jobs tells you who the person you are letting into your team is. It requests information about all jobs: full job dates (so short jobs can’t be hidden), full compensation history, estimated boss ratings or overall performance.

It also requests for estimated boss ratings of key competencies, true reasons for leaving employers, likes and dislikes in job and much more. This will be submitted through internet and reviewed. This corrects hiring realities: weak candidates fudge the truth and excessive time is consumed to study resumes and weak candidates are being interviewed. The snapshot will get necessary information to choose right candidates for the job. And you’d have the perfect team working with you.

Great leaders know that high performers can execute a mediocre strategy successfully. Low performers will weaken a brilliant strategy. However, it is possible to produce great results with a mediocre team. Because having a monopoly, patent protection, colossally weak competitors, or lobbyists gives competitive advantage. Sometimes, it is not the fault of people’s performance that the business fails.

It is possible to have all high performers and fail, because the CEO insists on making use of wrong strategy. It ends up with the organization’s culture being in-bred and lame, someone steals the IP, or markets being dried up with a burp in the economy. In conclusion, a team should be 90% high performers and 10% average performers. However, most of the time, talents do win. The team works best with strategy presented by the CEO being efficient enough to supply positive result. It might be best to have meetings with other directors to create profitable results.

Ambiguity in Business

There is information on how to plan your business everywhere. There is very little information about ambiguity. We have used different business plan programs. They mostly focus on sales, objectives, plans, strategies, and so on. All your research in combine produces the business plan. It is a format that has been working for a long time, and there is nothing that suggests it is a wrong one.

As a member of a team that have written hundreds of business plans, I acknowledge that there is more to it than turning our data into something strategic. We need all kind of necessary information to plan our business before we start it. We have to comprehend how to produce the plan, but I like to call it preparing for ambiguity. Business intelligence suggests that our business plans creates a “system” that works for the business.

Your business creates a system that internally keeps it operational. The operating strategies are composed in the business plan. However, the ambiguity in business is in achieving the objectives. Some might be included in the business plans. And sometimes we believe that our plan include everything it needs. Even when we do, it does not exclude ambiguity.

For example, we are starting a restaurant business. We needs a system that brings menus, beverages, desert, salad etc. together. This will be explored in a way that directs the suppliers and deliveries. Further, we will know the kind of suppliers that the restaurant needs to provide its services. If everything is included in the business plan, and we can start operating the business and reaching out. It will results in ambiguity. How did I came to that conclusion? There is nothing that suggests that everyone you interact with will say yes. The actual result is unclear.

That’s where ambiguity comes in. It is possible to guess response from a governmental institutions and agencies. But, we only have probabilities of what they would say. Have you ever work on something that you’ve spent time evaluating risks, and when you started working on it, not everything you expected happen? But things you didn’t thought of, or unclear details that matters to the project that happens. Very little things cause issues.

Even though we have risks management, we still needs the abilities to deal with ambiguities. It is mostly little things that cause issues for businesses, which makes it most efficient. For example, to work on a project, we needs the computer, and all the sudden internet broke down. Who would have thought of that? And to make the matter worse, it took three days to fix it. In such case, people will take the information somewhere else to keep working on it.

Will there be enough time there to work on the project? Library might work, but they have open hours. But will they be comfortable? We don’t know. We have the big picture in mind, but the little ones needs ambiguity. It is little unclear things that cause issues. We know how to do what we want to do. But we don’t have everything figured out.

If we figure everything out, and people are receiving things as we expected, then we live in utopia. In conclusion, some things within your business will always be unclear. It could be unperceived information, or insufficient acceptance of some things within the business. Either way, include the ambiguity in your business, and move forward to a better tomorrow.

Resolving Failure

A couple of days ago, I read an article that contributed to today’s topic. It explained that business failure isn’t because of insufficient or lack of abilities to succeed. The reason is that people are doing things that do not produce anything. I comprehend productivity as doing something to produce something else. It says they failed because they keep doing the same thing over and over again. Some are routines, and they don’t count. How you need to operate your business to deliver your promises to the customers and clients does not count.

We don’t tolerate or appreciate failure. Because the things we do doesn’t necessarily lead to failure. It all comes down to your definition of success. Some people will address it as having a lot of money. That only defines wealth. We define it as inputting something (goal) that will processed, and ultimately leads to output (success). It is the path to accomplish something. Notice that we didn’t have any timestamp.

The sole reason people fail is not the goal, but in the details (how they are achieved). Some goals are achievable within 24 hours, while others take a lot longer. The road to success is never straight. It normally involves walking through curves. Sometimes, we have to fail in order to get a new perspective. These things are what we tackles on a daily basis in our path to success.

Jesse Owens said “We all have dreams. But in order to make dreams into reality, it takes an awful lot of determination, dedication, self-discipline, and effort.” This is because business’ success is normally brutally hard, and this feeling is barely pleasant. And you have to consistently remember where you are going. If you know your destination, anything that happens on the road becomes experience.

People have little interest in your failures, but much more in how you tackle them. They might laugh at your failure though, but don’t let those things lead you astray. Remember that nobody else is walking your path – just you. Don’t look at those that are telling you, it would fail. A quote said something that makes it easier to look forward in distress: “your dream doesn’t have an expiration date. Take a deep breath and try again.” If what you want drives you through life, it has no expiration date. It only has a destination. It is not a crime to spend your life pursuing your dream, because failing isn’t the end. But if you don’t try, that is a crime.

The hardest part of entrepreneurial success is the initiation. In a complex context, if you don’t approach someone you like, it might be impossible to have any contact with that person. Once you initiate things, everything will start falling into place. Don’t say, I don’t have a budget, because you don’t need a budget when you have a dream. Most of these normally starts with low budget. Here’s the secret, business startup and operations puts high pressure on your management capabilities. Remember small amount of fire can still burn a great deal, and with right operational level, it can keep burning.

In an earlier blog “Failure never Stops Me”, I explained some historical scenarios. The funny thing is same thing that happened to Thomas Edison is still current in our modern business’ society. I have heard of business stories that failed more than 400 times. It never stops them. Nobody care about how many times you failed. They will be happy with your success. Because everyone who is successful have a story to tell, and all these negative experiences will be your story.

The only way to actually resolve failure is by knowing where you are going and how you will get there: you have focus. Let that focus be your driving power. In conclusion, for you to resolve failure, focus your energy on productive tasks. You should learn from things that goes wrong. Puts your destination on the back of your mind, learn from “failures” and keep moving closer to your destination – SUCCESS!

Business Solve Problems - It Does not Obtain Entitlements

The core of a business should not be about making profit, even though it is important. But fulfilling the business’ mission. Take it or leave it, business is no longer just about profit and stakeholders. It is about being part of the society and belonging to somewhere – the place where your business is located. This is where your business belongs, which makes it part of you.

The core is having passion for something. Corporate behavior plays a great role. Ethics in one business is different to another. This is because both ethics and business are connected to one another. At the matter of fact they are one of the cores that direct your business. They tells you the kind of people you wants to hire. Because human behavior plays a role.

Let me share a little history with you. When I was young, a friend told me about a place where I could get a job. He didn’t tell me about the dress code, and I didn’t ask. I wore suit. When I got there, it was a butcher company. The owner looks at me, and I could understand that what I was wearing wasn’t fit for the environment. We spoke, and I left with him promising to call me. But guess what? You guessed right: he never called.

I looking like a corporate guy to a butcher company tell him I have a completely different character. It is an old story, but it still applies to modern business lifestyle. Working hard does not entitle you to success. The only thing that does is your abilities to deal with ambiguities and complexities of the business. For example, a brand new business had everything figured out – or so the owner thought.

He asked a business specialist for help in putting things into practice. This specialist first comprehends the business structure, infrastructure, ideas, goals etc. After three to four weeks, he paid four people to visit the company. These four people were to express various types of critics to the company after building a relationship with it. After two weeks, this specialist calls the business owner to a meeting, where he ask how he dealt with those four people.

It was like the product’s features and services are good enough for the customer. It somehow seems like the business owner was expecting things to fix itself. The specialist concluded that these kinds of critics will bankrupt the company. Because it is not respecting its own ethic, and the business improves, while on the go. The lesson this business owner learned was from a point of view, he was not entitled to be successful. But to solve problems for as long as the business exists.

To keep on going, you need to realize that sometime you have to disconnect from your business, and look at it from a new perspectives. Have you ever dropped everything you were doing and look at things from another perspective? Some resolutions will create routine, some will create plans and strategies and some will creates interaction’s strategies.

Everything in your business exists for a reason, and if you have seen things from different perspectives, you will improve. You should rather keep thinking what you could do better to keep you going, than thinking you are entitled to success. The best ways to do that is by asking people – stakeholders (customers, partners, teams etc.).

People are self-interest and complex, so we have to be proactive, open and not take a defensive position when talking to them – customers or any other stakeholders that matters to what you do. Customers can tell you what they dislike about your company. Critics shape societies, and your business is part of a society, or in some cases a society in its own. If you wants to keep going, rather seek to improve and acknowledge that you are not entitle to success. The only thing you are entitle to is to prove yourself on a daily basis.